FREQUENTLY ASKED QUESTIONS

Please contact us if you have any questions, or check the frequently asked questions below, we might already have the answer for you....


 

Are there always sites available?

No, particularly in our high season (June to September) we do get heavily booked. We suggest as soon as you have planned your holiday or you know when you arrive in Port Douglas to call us or email us to make your reservation.  


Can we swim in the ocean?

Yes. We are located at the northern end of Four Mile Beach (town end) where during the months of November through to May, you have to swim in the stinger net so you can enjoy swimming in the ocean all year around.


Do you have a pool?

Yes we do have a pool. If you are travelling with children, a parent/supervisor needs to accompany the children.


Do you offer free wi-fi?

No sorry, our park does not offer wi-fi. There are hotspots in town, and a lot of cafes offer wi-fi if you order a coffee or have a bite to eat at their place. 


How can we check in if we arrive after office hours?

If you are to arrive after office hours, please ring us to advise of your estimated arrival time. We will be ready when you arrive to check you in and help you park. 


Do you have a playground?

Not inside the park, but there is a small playground at the Surf Life Saving Club, right next to the beach and only a minute walk from the caravan park.


Are you pet friendly?

Yes we are but conditions apply. When you make a reservation please tell us what kind of pet you have and how many. We need to know this because we are only allowed a certain number of pets in the park per day. You have to keep your pet on a leash at all times and walk it outside the park. If you leave the park, your pet will come with you, you can not leave it on its own on your site. Pets are not allowed in the unpowered section, camp kitchen, pool and units. There is a $50 cash deposit. 


Can we book tours at your park?

Yes, we have a tour booking service. We are Port Douglas locals and know the region inside out. We can help you find the best tour for you.